All Systems Operational
Website   ? Operational
API   ? Operational
SSH   ? Operational
Git via HTTPS   ? Operational
Mercurial via HTTPS   ? Operational
Webhooks   ? Operational
Source downloads   ? Operational
Pipelines   ? Operational
Git LFS   ? Operational
Email delivery   Operational
Atlassian account signup and login   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled - We will be performing some maintenance on one of our database servers. There is no planned downtime during this maintenance window, but some users may see very brief service interruptions.
Oct 18, 18:54 UTC
Website average response time
Fetching
API average response time
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Git average response time (HTTPS)
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Mercurial average response time (HTTPS)
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Past Incidents
Oct 20, 2018

No incidents reported today.

Oct 19, 2018
Resolved - The downstream service provider has confirmed the issue has been resolved and we have observed Pipelines services have returned to normal operation.
Oct 19, 19:04 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 19, 18:38 UTC
Identified - The errors have been identified as being caused by Increased API Error Rates and Latencies from a dependent service affecting 2 brief windows between 17:21 to 17:32 and 17:48 to 18:05 UTC. The error rates have returned to normal. We will continue monitoring over the next hour.
Oct 19, 18:38 UTC
Investigating - We are currently investigating and increased error rate in the Pipelines backend services manifesting as intermittent 500 server errors to some users.
Oct 19, 18:13 UTC
Resolved - Repository artifacts were temporarily unavailable due server updates that unintentionally affected downloads. The service is now operational.
Oct 19, 17:31 UTC
Investigating - We are currently investigating an issue which is preventing some Bitbucket users from downloading repositories over HTTPS.
Oct 19, 16:33 UTC
Oct 18, 2018

No incidents reported.

Oct 17, 2018

No incidents reported.

Oct 16, 2018

No incidents reported.

Oct 15, 2018
Resolved - We have identified an issue with webhooks that was causing delays while sending webhooks. A fix has been put in place and webhooks sending has returned to normal.
Oct 15, 17:35 UTC
Investigating - We are aware of and are currently investigating an issue which is resulting in delays while sending webhooks. We will provide more details as they become available.
Oct 15, 16:23 UTC
Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018
Resolved - Webhooks have been fully operational for the past hour. We are now working to restore request history functionality and will indicate publicly when we've done so. In the meantime, this incident is resolved as the issue that was directly negatively impacting customers (delayed webhook delivery) has been addressed.
Oct 12, 19:06 UTC
Monitoring - In order to address the immediate impact of this issue we have disabled webhook request logging. Webhooks are now being delivered once again with minimal delay, but customers will notice that the request histories displayed in the UI are outdated—there will be no record of new requests.

The team is working on a solution to restore this functionality without impacting performance. We will provide another update when there is progress on that front.
Oct 12, 17:26 UTC
Identified - In order to address the immediate impact of this issue we have disabled webhook request logging. Webhooks are now being delivered once again with minimal delay, but customers will notice that the request histories displayed in the UI are outdated—there will be no record of new requests.

The team is working on a solution to restore this functionality without impacting performance. We will provide another update when there is progress on that front.
Oct 12, 17:20 UTC
Update - We have increased the capacity of our webhooks database to mitigate the delays we are seeing. Webhooks continue to be delivered but are currently delayed by up to 40 minutes. The team has also implemented a patch that should significantly improve performance and are in the process of getting it released. We will provide another update once the patch has been deployed.
Oct 12, 16:19 UTC
Investigating - We are seeing significant delays in our webhooks service (up to 20 minutes) as a result of degraded database performance used by Webhooks. We are investigating mitigation strategies now and will provide an update when we have more information.
Oct 12, 14:57 UTC
Oct 11, 2018

No incidents reported.

Oct 10, 2018

No incidents reported.

Oct 9, 2018

No incidents reported.

Oct 8, 2018
Completed - The scheduled maintenance has been completed.
Oct 8, 23:23 UTC
Verifying - Verification is currently underway for the maintenance items.
Oct 8, 23:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 23:00 UTC
Scheduled - We will be performing a maintenance in our Kubernetes cluster to upgrade some internal services. There is no planned downtime during the maintenance window. New temporary cluster will be in us-west-2, so there might be some minor latencies in pulling images and deployments during the maintenance window.
If you are running a corporate firewall to whitelist Bitbucket Pipelines requests, make sure you added the latest IP configuration: https://confluence.atlassian.com/bitbucket/what-are-the-bitbucket-cloud-ip-addresses-i-should-use-to-configure-my-corporate-firewall-343343385.html
Oct 8, 11:58 UTC
Oct 7, 2018

No incidents reported.

Oct 6, 2018

No incidents reported.