Database issues

Incident Report for Atlassian Bitbucket

Resolved

This incident has been resolved.

Posted Jul 29, 2018 - 05:36 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 29, 2018 - 03:48 UTC

Update

We've restored service and all services are working normally at the moment. We are investigating the root cause and assessing the likelihood of recurrence.

Posted Jul 29, 2018 - 03:24 UTC

Identified

The team is looking into database issues. We are working to restore service urgently and will continue to post updates here.

Posted Jul 29, 2018 - 03:13 UTC

Investigating

We're receiving alerts from services about difficulty communicating with the database, and our engineers are currently investigating.

Posted Jul 29, 2018 - 02:42 UTC

This incident affected: Website, API, Git via SSH, and Git via HTTPS.